At Seamless we pride ourselves on the quality of our customer support. Our team is multi-skilled and we are committed to the highest standards of training.
Proactive support is a key theme that we develop continuously, monitoring sites who might be experiencing a volume of errors and in certain cases, reaching out before an issue is raised. We also pride ourselves in developing plain english error messages, self recovery flows and use AI in our help desk to attempt to give instant guidance.
We typically aim to respond to your queries on email and whatsapp within 1-2 hours with a guarantee of 24 hours for low priority queries.
To get in touch contact [email protected] or whatsapp us on +44 7782 338 750 you can also use the live chat widget on the website.
We prefer to deal with email vs telephone queries as we believe email / whataspp is most efficient, allowing us to triage and investigate issues while you to carry on with your day without any queues.
EMERGENCIES: If your query is urgent and preventing you from trading, we are on hand. Please call 0808 160 6860 our lines are monitored 24/7.